Arrival time and spa etiquette
To help you relax before your treatment and keep later appointments on time, please note the following arrival information.
Recommended arrival time
Please arrive 10–15 minutes before your appointment to check in, change, and enjoy an organic tea in the lounge.
If you arrive late, your treatment may still end at the scheduled time and the actual treatment duration may be shortened accordingly.
If you expect to be more than 15 minutes late, please email us ahead of time. We may need to reschedule or adjust your treatment.
Before you arrive
- We recommend showering or arriving clean. For facials, please come with minimal or no makeup where possible.
- Please tell reception or your therapist in advance about allergies, recent medication, skin conditions, or pregnancy.
- Please keep valuables with you. Lockers are available at our spa.
- Please silence your phone during treatment so you can fully relax.
No-show policy
Failure to attend without prior notice will be treated as a no-show and may incur a cancellation fee of 50% of the booking value.
If traffic, weather, or another unexpected issue prevents you from attending, please contact us as soon as possible to reschedule.