Privacy Policy

1.1 Types of information: We collect your personal information only when reasonably necessary or directly related to our functions and activities. Information is usually provided by you through client information cards, our website, promotions, competitions, or inquiries, and may include:

• Name, postal address, phone number, and email address;
• Age, date of birth, and gender;
• Username and password (where applicable);
• Your preferences regarding our products or services;
• Health information you may share with us (for pre-treatment assessment);
• Payment information, such as credit card details (for products, services, and cancellation fees, where applicable);
• Records of products and services we provide to you;
• Information relating to prizes you may win;
• Records of inquiries you make;
• Information social platforms may provide when you visit our social media or use related apps (such as name, profile picture, likes, and location—most apps allow you to turn off location services);
• Other information you provide to us.

Apart from the above, we collect other personal information (including sensitive information) only where permitted by applicable law. We do not collect your health information without your consent. Where lawful and practicable, you may deal with us without providing personal information or by using a pseudonym.

1.2 Cookies: We may use cookies on our website. Cookies are an industry standard used by most websites. They are small text files that a website may store on your computer to remember your preferences and improve your browsing experience.

In some cases, cookies may collect and store personal information about you. Whether information comes from cookies or elsewhere, we apply the same privacy protections. Most browsers accept cookies by default; you can adjust settings to disable cookies or receive a prompt when one is set. Please note that disabling cookies may prevent access to some website features or reduce the benefits cookies provide.

2.1 Purpose: We collect personal information from you directly wherever possible. Sometimes we may receive it from third parties (for example, when a friend registers a gift voucher for you, or when your name and email are provided in a competition). We use information for the following purposes:

• To contact you about our brand, products, offers, samples, social or mobile apps, and promotions;
• To reward loyal clients;
• To approve transactions you wish to complete;
• To verify your identity;
• To process your payment card transactions;
• To create and manage your online account;
• To analyse and improve the services we provide;
• To provide the products and services you request;
• To follow up on or respond to your inquiries;
• To conduct consumer research;
• To notify you of competition or promotion results;
• And other purposes related to your relationship with us (collectively, the "primary purposes").

We take reasonable steps to ensure that personal information we collect, use, and disclose is accurate, complete, up to date, and relevant to the primary purposes. Accuracy depends largely on the information you provide.

You can access, review, update, and delete some information by logging into the website (such as name, address, and profile details). For data portability or other requests, please contact our Privacy Officer and explain your needs.

To contact the Privacy Officer in writing: CHICFACE STARWORLD, Attention: Privacy Officer, Address: 805 SW Broadway, Portland, OR 97205, Fox Tower, Email: info@chicfacestarworld.com.

We are committed to protecting personal information from misuse, loss, unauthorized access, modification, disclosure, and interference, including physical security, computer and network security, communications security, and personnel management.

With your authorisation, we may retain credit card or account information to support treatment bookings and payment processing you approve.

When personal information is no longer required for the primary purposes for which it was collected, we take reasonable steps to destroy or de-identify it.

We comply with the US CAN-SPAM Act and relevant Oregon anti-spam requirements. When collecting personal information, we ask whether you consent to its use for product and promotional communications, or to receiving marketing materials from related parties. All marketing communications include an unsubscribe option.

Where you have given consent, we may add your details to a database so we can contact you directly about our brand, products, offers, samples, consumer research, and promotions.

We most often collect personal information through treatment bookings, website registration, first-visit client cards, and competitions or promotions. For competitions and promotions, the following special conditions apply to the collection, use, and disclosure of personal information:

• All entries become our property (and that of any third party with whom we jointly run a promotion);
• Winner information and prize details are recorded in a database to comply with relevant Oregon and US promotional record-keeping requirements;
• Depending on the terms of each promotion, your personal information may also be published in newspapers or other media.

You may send us a written request to the Privacy Officer or the spa manager who collected your information for more specific details, including what personal information we hold, how it is used, and how it was collected, held, used, and disclosed.

If information we hold is inaccurate, incomplete, or out of date, you may access, update, and delete relevant information by logging into the website, or ask us to correct it. Where permitted or required by applicable law, we may refuse access.

If you no longer wish to receive communications from us, you may send a written unsubscribe request to the Privacy Officer or the relevant spa manager.

Privacy Officer contact details: CHICFACE STARWORLD, Attention: Privacy Officer, Address: 805 SW Broadway, Portland, OR 97205, Fox Tower, Email: info@chicfacestarworld.com.

We retain your personal information so you can continue to use our services. Retention is limited to what is necessary for the relevant purposes described in this policy, or as required by law, or as otherwise notified to you.

We transfer personal data overseas only where permitted by applicable law. We have established systems and processes to ensure personal information stored or accessed overseas is handled only in accordance with this Privacy Policy.

If you have concerns or a complaint about how we handle personal information, please contact the Privacy Officer:

CHICFACE STARWORLD, Attention: Privacy Officer, Address: 805 SW Broadway, Portland, OR 97205, Fox Tower, Email: info@chicfacestarworld.com.

We maintain a data breach response plan so we can respond promptly if personal information is lost or subject to unauthorized access, modification, use, disclosure, or other misuse.