Returning a purchased product
Our products are primarily sold through in-spa consultation and experience. If you purchased home skincare or body care products, the return policy below applies.
This website does not operate an online store. Products bought through other online or third-party channels are subject to that channel's policy.
In-spa product purchases
- Unopened, unused products in original packaging may be exchanged or refunded within 14 days with proof of purchase.
- Opened or used products are generally not returnable for hygiene reasons, except where there is a quality issue.
- Promotional, clearance, or sale items may be marked non-refundable or non-exchangeable. Terms at purchase apply.
How to request a return
Bring the product and proof of purchase to the spa, or email info@chicfacestarworld.com to explain your situation.
Our team will inspect the product and advise whether it qualifies for return.
Refunds are processed to the original payment method or as otherwise stated by the spa and may take 5–10 business days.
Product quality issues
If a product appears spoiled, damaged, or not as described, please keep the product and receipt and contact us promptly.
After verification, we will exchange the item or provide a full refund.